Support

Contact us

Email 30Nights support If possible, include your registered email address, device type, Android version, 30Nights app version and a brief description of the

problem. Never send your password, verification code, full payment details

or include replies from your NachtKompas.

Safety, reporting and blocking In 30Nights, use the Report and Block someone who makes you feel unsafe, misleads you or

behaves in a threatening or inappropriate manner. info@fluxidi.com If the reporting function does not work, email with the subject 30Nights safety report.

Describe only what is necessary to investigate the report. In case of immediate danger, threats or a possible crime, contact 112 contact or the local police.

30Nights support is not an emergency service. You can find more information in our community guidelines and .

Child Safety Standards

Payment periods and Google Play Android purchases for 30Nights are processed through Google Play. Only the price, duration, payment method and offer shown before confirmation shown in the Google Play purchase window,

applicable. The current 30Nights payment periods are prepaid, one-time periods. They are not automatically renewed and end

automatically on the stated end date. if Google Play explicitly states for a future offer you can manage this via Google Play Subscriptions .

If a purchase is missing, first check that you are signed in to Google Play with logged in to the same Google account you used to pay. Then use Restore purchases on the 30Nights Premium screen.

When requesting payment assistance, you may include your Google Play order number, but never send full bank card or account details.

Also read Subscriptions, cancellation and withdrawal .

Refunds or cancellation

A refund is not automatically guaranteed. It will be reviewed in accordance with applicable law, the Google Play refund policy and the circumstances of the purchase.

For a purchase processed through Google Play, you can use the Google Play refund process use or contact us via info@fluxidi.com .

Please include your purchase date and registered email address Google Play order number. Do not share full payment card details.

Delete account and data

In the app: Profile → Settings → Account and data → Delete account .

If you no longer have access to the app, you can also use our public page for account and data deletion submit a request without reinstalling 30Nights.

Deleting your account does not automatically entitle you to a refund for a period that has already been paid for. Your statutory rights and the applicable Google Play policy remain unaffected.

Privacy rights

For access, rectification, erasure, data portability, restriction, objection or withdrawal of consent, you can email to info@fluxidi.com .

State which right you wish to exercise and preferably use the email address linked to your 30Nights account. We may request additional information when necessary to verify your identity securely.

We handle privacy requests without undue delay and normally within one month, except where legally permitted exceptions.

More information is available in our privacy policy.

Help with Night Compass

Your personal Night Compass consists of 80 questions, divided across eight themes. Your valid answers are saved while you complete it saved so you can continue later.

After final confirmation, your completed Compass remains read-only. Your personal answers are not shown on your profile to other shown to users. Other users can only completion badge.

A shared result becomes available only when the applicable conditions have been met. The result shows derived insights and not a list of the other person's personal answers the other person.

When reporting a problem, mention the relevant chapter and what is on the is displayed on the screen. Do not send your own or someone else's specific answers with it.

Technical problems

Describe what you did, what you expected and what actually happened. Also indicate whether the problem occurs every time and via which page or button.

Only add a screenshot after you have removed photos and data from other people, chats, email addresses, telephone numbers, order details and have redacted other sensitive information.

Do not delete or modify the app data until we explicitly questions when reporting a problem with saved progress.

Company information