Return Policy

🇩🇰 Returpolitik – FLUXIDI

(En forbruger er enhver fysisk person, der foretager en retslig handling, som hovedsageligt ikke kan tilskrives deres erhvervsmæssige eller selvstændige erhvervsaktivitet.)

Oplysninger om fortrydelsesret

Fortrydelsesret

Du har ret til at fortryde denne aftale inden for 30 dage uden at angive nogen grund.
Fortrydelsesfristen er 30 dage fra den dato:

  • hvor du, eller en tredjepart udpeget af dig (som ikke er transportøren), fĂĄr varerne i fysisk besiddelse, for sĂĄ vidt du har bestilt Ă©n eller flere varer under Ă©n ordre, der leveres samtidig;

  • hvor du, eller en tredjepart udpeget af dig (som ikke er transportøren), fĂĄr den sidste vare i fysisk besiddelse, for sĂĄ vidt du har bestilt flere varer under Ă©n ordre, der leveres separat.

For at udøve din fortrydelsesret skal du give os besked om din beslutning om at fortryde aftalen.
Dette kan ske via e-mail: support@fluxidi.com.

Du kan bruge den vedlagte standardformular til fortrydelse, men det er ikke obligatorisk.
For at overholde fristen er det tilstrækkeligt, at du sender meddelelsen, inden fortrydelsesperioden udløber.

Konsekvenser af fortrydelse

Hvis du fortryder denne aftale, refunderer vi alle betalinger, vi har modtaget fra dig, inklusive leveringsomkostninger
(undtagen eventuelle ekstraomkostninger som følge af dit valg af en anden leveringsform end den standardlevering, vi tilbyder),
straks og senest 30 dage efter modtagelse af din fortrydelsesmeddelelse.

Til tilbagebetalingen anvender vi samme betalingsmiddel, som du brugte ved den oprindelige transaktion, medmindre andet udtrykkeligt er aftalt.
Der pålægges ingen ekstra gebyrer for tilbagebetalingen.

Vi kan tilbageholde betalingen, indtil vi har:

  • modtaget de returnerede varer, eller

  • du har dokumenteret, at du har returneret varerne, afhængigt af hvad der sker først.

Varerne skal returneres til os senest 30 dage efter den dag, du informerede os om fortrydelsen.
Fristen er overholdt, hvis du sender varerne, inden de 30 dage er gĂĄet.

De direkte omkostninger ved returnering af varerne bæres af dig.
Du hæfter kun for værdiforringelse, der skyldes anden håndtering, end hvad der er nødvendigt for at fastslå varernes art, egenskaber og funktion.

Undtagelser fra fortrydelsesretten

Fortrydelsesretten gælder ikke for aftaler om:

  • levering af varer, der ikke er præfabrikerede, og som er fremstillet efter forbrugerens specifikationer eller tydeligt personlige ønsker,

  • levering af varer, der hurtigt kan fordærves eller udløber,

  • levering af alkoholiske drikkevarer, hvis pris blev aftalt ved køb, men som kan leveres tidligst 30 dage efter aftalens indgĂĄelse, og hvis værdi afhænger af markedsudsving,

  • levering af aviser, tidsskrifter eller magasiner, undtagen abonnementsaftaler.

Fortrydelsesretten ophører desuden tidligt ved:

  • levering af forseglede varer, der af sundheds- eller hygiejnemæssige ĂĄrsager ikke er egnede til returnering, og hvor forseglingen er brudt,

  • levering af varer, der efter levering er uadskilleligt blandet med andre varer,

  • levering af lyd- eller videooptagelser samt computersoftware i forseglet emballage, hvor forseglingen er brudt.

Eksempel pĂĄ annulleringsformular

Kontakt os altid via e-mail support@fluxidi.com inden returnering.
Vores returadresse oplyses via e-mail ved forespørgsel.

Annulleringsformular

Jeg/vi () fortryder hermed den aftale, jeg/vi () har indgĂĄet om:

  • køb af følgende varer (*) /

  • levering af følgende tjenesteydelser (*)

Bestilt den: ____________ / Modtaget den: ____________
Navn pĂĄ forbruger(e): ____________________________
Adresse pĂĄ forbruger(e): ____________________________
Underskrift (kun hvis denne formular indsendes pĂĄ papir): ____________________________
Dato: ________________

(*) Slet det, der ikke er relevant.

🇬🇧 Return Policy – FLUXIDI

(A consumer is any natural person who performs a legal transaction for purposes that are not primarily related to their trade, business, or self-employed professional activity.)

Information about the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the date on which:

  • you, or a third party indicated by you (other than the carrier), have taken physical possession of the goods, if you ordered one or more goods under one order delivered at the same time;

  • you, or a third party indicated by you (other than the carrier), have taken physical possession of the last goods, if you ordered multiple goods under one order delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract via email at support@fluxidi.com.

You may use the attached withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your communication before the 30-day period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs
(except for any additional costs resulting from your choice of a delivery method other than our standard delivery),
without undue delay and no later than 30 days after receiving your notice of withdrawal.

We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise.
No fees will be charged for this reimbursement.

We may withhold reimbursement until we have either:

  • received the returned goods, or

  • received proof that you have sent the goods back, whichever occurs first.

You must send back the goods no later than 30 days after notifying us of your withdrawal.
The deadline is met if you send the goods before the 30-day period has expired.

You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusions from the right of withdrawal

The right of withdrawal does not apply to contracts for:

  • the supply of goods made to the consumer’s specifications or clearly personalized,

  • the supply of goods liable to deteriorate or expire rapidly,

  • the supply of alcoholic beverages whose price was agreed at the conclusion of the contract but which can only be delivered after 30 days and whose value depends on market fluctuations,

  • the supply of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires prematurely in the case of:

  • the supply of sealed goods not suitable for return due to health protection or hygiene reasons, if the seal was broken,

  • the supply of goods which are inseparably mixed with other items after delivery,

  • the supply of audio or video recordings or computer software in sealed packaging, if the seal was broken after delivery.

Example Withdrawal Form

Always contact us first via support@fluxidi.com before returning goods.
Our return address is provided by email upon request.

Withdrawal Form

I/We () hereby withdraw from the contract concluded by me/us () regarding:

  • the purchase of the following goods (*) /

  • the provision of the following service (*)

Ordered on: ____________ / Received on: ____________
Name of consumer(s): ____________________________
Address of consumer(s): ____________________________
Signature of consumer(s) (only if this form is submitted on paper): ____________________________
Date: ________________

(*) Delete as appropriate.

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